[texshare-users] Dealing with Difficult People teleconference on Jan 21st

[Naomi Dominguez]

*Please pardon crossposts and please forward to all Texas library staff, volunteers and affiliates who might benefit. Thank you!*

The Texas State Library invites ALL Texas library staff/volunteers/affiliates to learn more about "Dealing with Difficult People" in an upcoming satellite teleconference on Friday, January 21st, 2005 from 11:00am to 1:00pm Central time at generous participating host sites in Texas. At the time of this email, there are 37 sites in Texas who have agreed to host this event FREE OF CHARGE for the library community in Texas! 

Please note that there are no pre-requisites of any kind for these workshops -- no special technical skills are needed.  
These teleconferences are a great way to learn new skills (or refresh old ones), network with peers and earn CE credit. 
More details follow below. 
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Dealing with Difficult People
College of DuPage "Soaring to Excellence" Series Teleconference
Friday, January 21st, 2005, 11 a.m. to 1 p.m. Central Time

OVERVIEW: 
In the Age of Information, people have come to expect results immediately! Perennial favorite, Debra Wilcox Johnson provides some practical advice on how to deal with impatient and frustrated patrons. 

SPEAKER: 
Debra Wilcox Johnson is a partner in Johnson & Johnson Consulting, a firm specializing in management, evaluation, literacy and training. Dr. Johnson consults and trains throughout the United States on topics such as customer service, coping with technology, and creating an effective workplace. She holds a doctorate from the University of Wisconsin-Madison and currently teaches for the University of Illinois via the Internet. A perennial favorite for Soaring to Excellence, Deb is known for her practical and sometimes humorous approach to modern life in the workplace. 

PROGRAM OUTLINE: 
View the program outline here: http://www.dupage.edu/COD/index.php?id=16 . 

TO ATTEND THE TELECONFERENCE: 
If you would like to attend this teleconference, please visit the TSLAC Webpage for this teleconference (the URL is listed in the next paragraph), view the list of participating host sites, decide which host site is nearest you, notify the site coordinator at that host site of your plans to attend NO LATER than 24 hours prior to the event and then sign-in at the host site on the day of the event. 

The January 21st TSLAC teleconference Web page is located here:
http://www.tsl.state.tx.us/ld/workshops/teleconferences/2005/jan21.html
***Participants are advised to check the list of participating sites prior to each event in case a more conveniently located host site has been added or in the event that a host site has had to cancel.***  

There is also a frequently asked questions page for teleconference participants:
http://www.tsl.state.tx.us/ld/workshops/teleconferences/faqp.html.

CE CREDIT HOURS: 
Two (2) hours of TSLAC Continuing Education Credit will be offered to participants filling out a Certificate of Attendance form at the workshop.

FOR MORE INFORMATION CONTACT: 
Naomi Dominguez (512-936-2586)
P.O. Box 12927
Austin, TX 78711-2927
Email: naomi.dominguez at tsl.state.tx.us

If you do not have Internet access, please call Naomi Dominguez at 512-936-2586 for assistance.

If you have special equipment, space or language needs to participate in this teleconference, please contact Naomi Dominguez at 512-936-2586.

Thank you,
Naomi
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Naomi Dominguez
Distance Learning Consultant
Library Development Division
Texas State Library and Archives Commission
PO Box 12927
Austin, TX 78711-2927
Phone: 512-936-2586
Fax: 512-463-8800 
naomi.dominguez at tsl.state.tx.us