From sbennett at tsl.state.tx.us  Fri Apr  1 10:08:16 2011
From: sbennett at tsl.state.tx.us (Susan Bennett)
Date: Fri, 1 Apr 2011 10:08:16 -0500
Subject: [Illpilot] Due Date on Received Slip
Message-ID: <74F440BE5406B44DA9FA6DB4923201520322F1EB@Exchange01.win2k.tsl.state.tx.us>

I have a request by one of the libraries using Navigator for a change to
the received slip.  Since the change would affect everyone, I wanted to
run it by the group before making any changes. 

When you receive an item in from another library for your patron, a
receive slip is printed.  The due date from the lending library is
printed on that slip.  Many libraries move the due date up when checking
the item out to the patron causing the due date printed on the receive
slip to be incorrect for the patron.  The library would like to remove
the due date line from the receive slip.   The original due date from
the lending library will still be available on Navigator.

What I need from you all is if you would like to remove the due date
from the receive slip?  If not, how do you work around the problem of
the patron receiving an item with the incorrect due date?

Sue


************************************* 
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From Kate.Cordts at sanantonio.gov  Mon Apr  4 07:59:13 2011
From: Kate.Cordts at sanantonio.gov (Kate Cordts)
Date: Mon, 4 Apr 2011 07:59:13 -0500
Subject: [Illpilot] Due Date on Received Slip
In-Reply-To: <74F440BE5406B44DA9FA6DB4923201520322F1EB@Exchange01.win2k.tsl.state.tx.us>
References: <74F440BE5406B44DA9FA6DB4923201520322F1EB@Exchange01.win2k.tsl.state.tx.us>
Message-ID: <D5DD3933A0E4A248A63400286638E8FE065AFB6274@EXCH-MAIL-01.cosa.root.ci.sat.tx.us>

If you plan to leave that receive slip (or label) with the item when you give it to the patron or use it to check it out in your system, the patron will see the due date that the lending library has given your library. In our case, our due date to the patron almost never matches that date. We want it back sooner. Anytime paperwork from a lender indicates a later due date than ours, we have had patrons argue with us that the due date on the lender paperwork should apply.

I would prefer to see the due date removed from the slip.

Kate

Kate Cordts
Interlibrary Loan Manager
San Antonio Public Library
600 Soledad St.
San Antonio, TX  78205
210-207-2614
fax 210-207-2537

Be One In A Million - Get Your San Antonio Public Library Card Today!
________________________________
From: ill1-bounces at lists.tsl.state.tx.us [mailto:ill1-bounces at lists.tsl.state.tx.us] On Behalf Of Susan Bennett
Sent: Friday, April 01, 2011 10:08 AM
To: illpilot at lists.tsl.state.tx.us; ill1 at lists.tsl.state.tx.us
Subject: [Ill1] Due Date on Received Slip


I have a request by one of the libraries using Navigator for a change to the received slip.  Since the change would affect everyone, I wanted to run it by the group before making any changes.

When you receive an item in from another library for your patron, a receive slip is printed.  The due date from the lending library is printed on that slip.  Many libraries move the due date up when checking the item out to the patron causing the due date printed on the receive slip to be incorrect for the patron.  The library would like to remove the due date line from the receive slip.   The original due date from the lending library will still be available on Navigator.

What I need from you all is if you would like to remove the due date from the receive slip?  If not, how do you work around the problem of the patron receiving an item with the incorrect due date?

Sue

*************************************
[cid:image002.jpg at 01CBF29E.2FD47B40]

<<Sue Bennett.vcf>>
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From squiroz at mail.ci.lubbock.tx.us  Mon Apr  4 08:50:28 2011
From: squiroz at mail.ci.lubbock.tx.us (Sally Quiroz)
Date: Mon, 04 Apr 2011 08:50:28 -0500
Subject: [Illpilot] Due Date on Received Slip
Message-ID: <4D99865402000073000576AB@mail.ci.lubbock.tx.us>

We have the due date set to automatically print on our slip/lable 5 days prior to the lender's due date on other paperwork.  When we attach our label we do so in such a way that the due date on other paper work is covered up by our label.  So far we have had no problem with patrons regarding the due date.  

We prefer to have the due date print on the slip/label.

Sally

Sally Quiroz
ILL Librarian
Lubbock Public Library
1306 9th St.
Lubbock, TX   79401

Phone: 806-775-2832
Fax:  806-775-2856
>>> Kate Cordts  04/04/11 8:00 AM >>>
If you plan to leave that receive slip (orlabel) with the item when you give it to the patron or use it to check it outin your system, the patron will see the due date that the lending library hasgiven your library. In our case, our due date to the patron almost nevermatches that date. We want it back sooner. Anytime paperwork from a lenderindicates a later due date than ours, we have had patrons argue with us thatthe due date on the lender paperwork should apply. 
 
I would prefer to see the due date removedfrom the slip. 
 
Kate
 
Kate Cordts
Interlibrary Loan Manager
San Antonio Public Library
600 Soledad St.
San Antonio, TX  78205
210-207-2614
fax 210-207-2537
 
Be One In A Million - Get Your San Antonio PublicLibrary Card Today!


From:ill1-bounces at lists.tsl.state.tx.us [mailto:ill1-bounces at lists.tsl.state.tx.us] On Behalf Of Susan Bennett
Sent: Friday, April 01, 2011 10:08AM
To: illpilot at lists.tsl.state.tx.us;ill1 at lists.tsl.state.tx.us
Subject: [Ill1] Due Date onReceived Slip

 
I have a request by one of the libraries usingNavigator for a change to the received slip.  Since the change wouldaffect everyone, I wanted to run it by the group before making any changes. 
When you receive an item in from another libraryfor your patron, a receive slip is printed.  The due date from the lendinglibrary is printed on that slip.  Many libraries move the due date up whenchecking the item out to the patron causing the due date printed on the receive slip to be incorrect for the patron. The library would like to remove the due date line from the receive slip.   Theoriginal due date from the lending library will still be available onNavigator.
What I need from you all is if you would like toremove the due date from the receive slip?  If not, how do you work aroundthe problem of the patron receiving an item with the incorrect due date?
Sue
*************************************

<> 


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From Nancy.Gemmel at ci.austin.tx.us  Mon Apr  4 09:07:59 2011
From: Nancy.Gemmel at ci.austin.tx.us (Gemmel, Nancy)
Date: Mon, 4 Apr 2011 09:07:59 -0500
Subject: [Illpilot] Due Date on Received Slip
In-Reply-To: <4D99865402000073000576AB@mail.ci.lubbock.tx.us>
References: <4D99865402000073000576AB@mail.ci.lubbock.tx.us>
Message-ID: <1C428BDEE2C6934AAAF8618C5594B078051FB070@COAEVS3.coacd.org>

I am not a Navigator user. Sally are you saying the automatic due date
you set prints on the Navigator borrowing slips (receive slips)?

 

Maybe I misunderstood but I thought only the due date of the lender
prints on the Navigator borrowing slips (receive slips as noted by Sue
in her email). If this is the case then we should remove the due date
field. I agree with Kate.

 

If however the slip prints whatever due date you set to override the
lenders due date, we can keep the field but override it with our new due
date. If we cannot change the due date then we need to remove the due
date. 

 

 

 

I do not want to see the lender due date on the borrowing slips. 

 

Best Regards,

Nancy Gemmel, MLIS 
Managing Librarian 
Interlibrary Loan 
Austin Public Library 
800 Guadalupe Street 
Austin, Texas 78701 
------------------------------ 
nancy.gemmel at ci.austin.tx.us 
phone 512-974-7399 
fax 512 974-7464 
TOLL FREE TX 18002421880 

 

 

 

 

From: illpilot-bounces at lists.tsl.state.tx.us
[mailto:illpilot-bounces at lists.tsl.state.tx.us] On Behalf Of Sally
Quiroz
Sent: Monday, April 04, 2011 8:50 AM
To: ill1 at lists.tsl.state.tx.us; illpilot at lists.tsl.state.tx.us;
Kate.Cordts at sanantonio.gov; sbennett at tsl.state.tx.us
Subject: Re: [Illpilot] Due Date on Received Slip

 

We have the due date set to automatically print on our slip/lable 5 days
prior to the lender's due date on other paperwork.  When we attach our
label we do so in such a way that the due date on other paper work is
covered up by our label.  So far we have had no problem with patrons
regarding the due date.  

We prefer to have the due date print on the slip/label.

Sally



Sally Quiroz
ILL Librarian
Lubbock Public Library
1306 9th St.
Lubbock, TX 79401

Phone: 806-775-2832
Fax: 806-775-2856


>>> Kate Cordts 04/04/11 8:00 AM >>>



If you plan to leave that receive slip (or label) with the item when you
give it to the patron or use it to check it out in your system, the
patron will see the due date that the lending library has given your
library. In our case, our due date to the patron almost never matches
that date. We want it back sooner. Anytime paperwork from a lender
indicates a later due date than ours, we have had patrons argue with us
that the due date on the lender paperwork should apply. 

 

I would prefer to see the due date removed from the slip. 

 

Kate

 

Kate Cordts

Interlibrary Loan Manager

San Antonio Public Library

600 Soledad St.

San Antonio, TX  78205

210-207-2614

fax 210-207-2537

 

Be One In A Million - Get Your San Antonio Public Library Card Today!

________________________________

From: ill1-bounces at lists.tsl.state.tx.us
[mailto:ill1-bounces at lists.tsl.state.tx.us] On Behalf Of Susan Bennett
Sent: Friday, April 01, 2011 10:08 AM
To: illpilot at lists.tsl.state.tx.us; ill1 at lists.tsl.state.tx.us
Subject: [Ill1] Due Date on Received Slip

 

I have a request by one of the libraries using Navigator for a change to
the received slip.  Since the change would affect everyone, I wanted to
run it by the group before making any changes. 

When you receive an item in from another library for your patron, a
receive slip is printed.  The due date from the lending library is
printed on that slip.  Many libraries move the due date up when checking
the item out to the patron causing the due date printed on the receive
slip to be incorrect for the patron.  The library would like to remove
the due date line from the receive slip.   The original due date from
the lending library will still be available on Navigator.

What I need from you all is if you would like to remove the due date
from the receive slip?  If not, how do you work around the problem of
the patron receiving an item with the incorrect due date?

Sue

*************************************
 

<<Sue Bennett.vcf>> 

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From squiroz at mail.ci.lubbock.tx.us  Mon Apr  4 09:29:27 2011
From: squiroz at mail.ci.lubbock.tx.us (Sally Quiroz)
Date: Mon, 04 Apr 2011 09:29:27 -0500
Subject: [Illpilot] Due Date on Received Slip
Message-ID: <4D998F7702000073000576D5@mail.ci.lubbock.tx.us>

If our lender's due date is 4/30/11, the due date that prints on our received slip/label is 4/25/11.  I do not remember when and how it got set that way, if that was on our questionnaire or if Ralph did that for us as we were testing.  I prefer to have every possible automation so we do not have to add or remove information.  So given the option we would prefer to have the due date print on our labels.

When the lender uses a slip or other paperwork we use that as part of a book strap and hide the lender's due date or if the lender uses a label we cover the label with our own.

Sally



>>> "Gemmel, Nancy"  04/04/11 9:09 AM >>>
I am not a Navigator user. Sally are you saying the automatic duedate you set prints on the Navigator borrowing slips (receive slips)?
 
Maybe I misunderstood but I thought only the due date of thelender prints on the Navigator borrowing slips (receive slips as noted by Suein her email). If this is the case then we should remove the due date field. Iagree with Kate.
 
If however the slip prints whatever due date you set to overridethe lenders due date, we can keep the field but override it with our new duedate. If we cannot change the due date then we need to remove the due date. 
 
 
 
I do not want to see the lender due date on the borrowing slips.
 
Best Regards,
Nancy Gemmel, MLIS 
Managing Librarian 
Interlibrary Loan 
Austin Public Library 
800 Guadalupe Street 
Austin, Texas 78701 
------------------------------ 
nancy.gemmel at ci.austin.tx.us 
phone 512-974-7399 
fax 512 974-7464 
TOLL FREE TX 18002421880 
 
 
 
 
From:illpilot-bounces at lists.tsl.state.tx.us[mailto:illpilot-bounces at lists.tsl.state.tx.us] On Behalf Of SallyQuiroz
Sent: Monday, April 04, 2011 8:50 AM
To: ill1 at lists.tsl.state.tx.us; illpilot at lists.tsl.state.tx.us;Kate.Cordts at sanantonio.gov; sbennett at tsl.state.tx.us
Subject: Re: [Illpilot] Due Date on Received Slip


 
We have the due date set to automaticallyprint on our slip/lable 5 days prior to the lender's due date on otherpaperwork.  When we attach our label we do so in such a way that the duedate on other paper work is covered up by our label.  So far we have hadno problem with patrons regarding the due date.  

We prefer to have the due date print on the slip/label.

Sally


SallyQuiroz
ILL Librarian
Lubbock Public Library
1306 9th St.
Lubbock, TX 79401

Phone: 806-775-2832
Fax: 806-775-2856


>>> Kate Cordts 04/04/11 8:00 AM >>>


If you plan to leave that receive slip (or label) with the itemwhen you give it to the patron or use it to check it out in your system, thepatron will see the due date that the lending library has given your library.In our case, our due date to the patron almost never matches that date. We wantit back sooner. Anytime paperwork from a lender indicates a later due date thanours, we have had patrons argue with us that the due date on the lender paperworkshould apply. 
 
I would prefer to see the due date removed from the slip. 
 
Kate
 
Kate Cordts
Interlibrary Loan Manager
San Antonio Public Library
600 Soledad St.
San Antonio, TX  78205
210-207-2614
fax 210-207-2537
 
Be One In A Million - Get Your San Antonio Public Library CardToday!


From: ill1-bounces at lists.tsl.state.tx.us[mailto:ill1-bounces at lists.tsl.state.tx.us] On Behalf Of Susan Bennett
Sent: Friday, April 01, 2011 10:08 AM
To: illpilot at lists.tsl.state.tx.us; ill1 at lists.tsl.state.tx.us
Subject: [Ill1] Due Date on Received Slip

 
Ihave a request by one of the libraries using Navigator for a change to thereceived slip.  Since the change would affect everyone, I wanted to run itby the group before making any changes. 
Whenyou receive an item in from another library for your patron, a receive slip isprinted.  The due date from the lending library is printed on thatslip.  Many libraries move the due date up when checking the item out tothe patron causing the due date printed on the receive slip to beincorrect for the patron.  The library would like to remove the due dateline from the receive slip.   The original due date from thelending library will still be available on Navigator.
WhatI need from you all is if you would like to remove the due date from thereceive slip?  If not, how do you work around the problem of the patronreceiving an item with the incorrect due date?
Sue
*************************************

<> 


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From Vi.Johnson at houstontx.gov  Mon Apr  4 09:56:01 2011
From: Vi.Johnson at houstontx.gov (Johnson, Vi - HPL)
Date: Mon, 4 Apr 2011 09:56:01 -0500
Subject: [Illpilot] Due Date on Received Slip
In-Reply-To: <4D998F7702000073000576D5@mail.ci.lubbock.tx.us>
References: <4D998F7702000073000576D5@mail.ci.lubbock.tx.us>
Message-ID: <9FE0E047A095804696D3EDD5F540F06502161630CDC9@EXMBCL03.PSRV.HOUTX.LCL>

It seems from what I have seen in the replies, and from what Houston Public Library (HPL) is experiencing, that the interface works the same for everyone - the label prints the customer's due date as 5 days before the item is due back to the lender.

This due date will not match the due date that will be actually given to the customer for many libraries.  Also from the replies so far that I have seen, if the label is used, then this date has to be hidden, crossed out, covered up, etc.

I know having the due date print will be an issue for HPL. The label is used on the borrowed item to help in identifying it as an ILL item. But when the item is sent to the library branch where it is to picked up, this is when the item is checked out and the customer gets his true due date.  At that time, a receipt is printed out with the real due date, but not in a format that can be used to easily cover up the label. So it would require the ILL staff to mark out this due date for every item label printed.

Vi Johnson
--------------------------------------------
Violet Johnson, HALAN Database Administrator
Houston Area Library Automated Network (HALAN)
Houston Public Library
500 McKinney Avenue Suite 636
Houston, TX  77002-5000

phone: 832-393-1411
fax:   832-393-1427
email: Vi.Johnson at houstontx.gov

"This e-mail contains the thoughts and opinions of Vi Johnson and does not represent official Houston Public Library policy."

________________________________
From: illpilot-bounces at lists.tsl.state.tx.us [mailto:illpilot-bounces at lists.tsl.state.tx.us] On Behalf Of Sally Quiroz
Sent: Monday, April 04, 2011 9:29 AM
To: ill1 at lists.tsl.state.tx.us; illpilot at lists.tsl.state.tx.us
Subject: Re: [Illpilot] Due Date on Received Slip

If our lender's due date is 4/30/11, the due date that prints on our received slip/label is 4/25/11.  I do not remember when and how it got set that way, if that was on our questionnaire or if Ralph did that for us as we were testing.  I prefer to have every possible automation so we do not have to add or remove information.  So given the option we would prefer to have the due date print on our labels.

When the lender uses a slip or other paperwork we use that as part of a book strap and hide the lender's due date or if the lender uses a label we cover the label with our own.

Sally



>>> "Gemmel, Nancy" 04/04/11 9:09 AM >>>
I am not a Navigator user. Sally are you saying the automatic due date you set prints on the Navigator borrowing slips (receive slips)?
Maybe I misunderstood but I thought only the due date of the lender prints on the Navigator borrowing slips (receive slips as noted by Sue in her email). If this is the case then we should remove the due date field. I agree with Kate.
If however the slip prints whatever due date you set to override the lenders due date, we can keep the field but override it with our new due date. If we cannot change the due date then we need to remove the due date.
I do not want to see the lender due date on the borrowing slips.
Best Regards,
Nancy Gemmel, MLIS
Managing Librarian
Interlibrary Loan
Austin Public Library
800 Guadalupe Street
Austin, Texas 78701
------------------------------
nancy.gemmel at ci.austin.tx.us<mailto:nancy.gemmel at ci.austin.tx.us>
phone 512-974-7399
fax 512 974-7464
TOLL FREE TX 18002421880
From: illpilot-bounces at lists.tsl.state.tx.us [mailto:illpilot-bounces at lists.tsl.state.tx.us] On Behalf Of Sally Quiroz
Sent: Monday, April 04, 2011 8:50 AM
To: ill1 at lists.tsl.state.tx.us; illpilot at lists.tsl.state.tx.us; Kate.Cordts at sanantonio.gov; sbennett at tsl.state.tx.us
Subject: Re: [Illpilot] Due Date on Received Slip
We have the due date set to automatically print on our slip/lable 5 days prior to the lender's due date on other paperwork.  When we attach our label we do so in such a way that the due date on other paper work is covered up by our label.  So far we have had no problem with patrons regarding the due date.

We prefer to have the due date print on the slip/label.

Sally

Sally Quiroz
ILL Librarian
Lubbock Public Library
1306 9th St.
Lubbock, TX 79401

Phone: 806-775-2832
Fax: 806-775-2856

>>> Kate Cordts 04/04/11 8:00 AM >>>

If you plan to leave that receive slip (or label) with the item when you give it to the patron or use it to check it out in your system, the patron will see the due date that the lending library has given your library. In our case, our due date to the patron almost never matches that date. We want it back sooner. Anytime paperwork from a lender indicates a later due date than ours, we have had patrons argue with us that the due date on the lender paperwork should apply.
I would prefer to see the due date removed from the slip.
Kate
Kate Cordts
Interlibrary Loan Manager
San Antonio Public Library
600 Soledad St.
San Antonio, TX  78205
210-207-2614
fax 210-207-2537
Be One In A Million - Get Your San Antonio Public Library Card Today!
________________________________
From: ill1-bounces at lists.tsl.state.tx.us [mailto:ill1-bounces at lists.tsl.state.tx.us] On Behalf Of Susan Bennett
Sent: Friday, April 01, 2011 10:08 AM
To: illpilot at lists.tsl.state.tx.us; ill1 at lists.tsl.state.tx.us
Subject: [Ill1] Due Date on Received Slip

I have a request by one of the libraries using Navigator for a change to the received slip.  Since the change would affect everyone, I wanted to run it by the group before making any changes.

When you receive an item in from another library for your patron, a receive slip is printed.  The due date from the lending library is printed on that slip.  Many libraries move the due date up when checking the item out to the patron causing the due date printed on the receive slip to be incorrect for the patron.  The library would like to remove the due date line from the receive slip.   The original due date from the lending library will still be available on Navigator.

What I need from you all is if you would like to remove the due date from the receive slip?  If not, how do you work around the problem of the patron receiving an item with the incorrect due date?

Sue

*************************************
[http://portal.mxlogic.com/images/transparent.gif]

<<Sue Bennett.vcf>>
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From Cherie.Morgan at baytown.org  Mon Apr  4 11:29:09 2011
From: Cherie.Morgan at baytown.org (Cherie.Morgan)
Date: Mon, 4 Apr 2011 11:29:09 -0500
Subject: [Illpilot] Due Date on Received Slip
In-Reply-To: <D5DD3933A0E4A248A63400286638E8FE065AFB6274@EXCH-MAIL-01.cosa.root.ci.sat.tx.us>
References: <74F440BE5406B44DA9FA6DB4923201520322F1EB@Exchange01.win2k.tsl.state.tx.us>
	<D5DD3933A0E4A248A63400286638E8FE065AFB6274@EXCH-MAIL-01.cosa.root.ci.sat.tx.us>
Message-ID: <FA1DC46143C06D41BAE06008223775AF21B0C84F36@COBMAIL1.cibaytown.net>

I'm with Kate.

Cherie Morgan
Coordinator of Reference Services
*****
Sterling Municipal Library
1 Mary Wilbanks Ave
Baytown, TX  77520
cherie.morgan at baytown.org
281-422-1142

From: illpilot-bounces at lists.tsl.state.tx.us [mailto:illpilot-bounces at lists.tsl.state.tx.us] On Behalf Of Kate Cordts
Sent: Monday, April 04, 2011 7:59 AM
To: Susan Bennett; illpilot at lists.tsl.state.tx.us; ill1 at lists.tsl.state.tx.us
Subject: Re: [Illpilot] Due Date on Received Slip

If you plan to leave that receive slip (or label) with the item when you give it to the patron or use it to check it out in your system, the patron will see the due date that the lending library has given your library. In our case, our due date to the patron almost never matches that date. We want it back sooner. Anytime paperwork from a lender indicates a later due date than ours, we have had patrons argue with us that the due date on the lender paperwork should apply.

I would prefer to see the due date removed from the slip.

Kate

Kate Cordts
Interlibrary Loan Manager
San Antonio Public Library
600 Soledad St.
San Antonio, TX  78205
210-207-2614
fax 210-207-2537

Be One In A Million - Get Your San Antonio Public Library Card Today!
________________________________
From: ill1-bounces at lists.tsl.state.tx.us [mailto:ill1-bounces at lists.tsl.state.tx.us] On Behalf Of Susan Bennett
Sent: Friday, April 01, 2011 10:08 AM
To: illpilot at lists.tsl.state.tx.us; ill1 at lists.tsl.state.tx.us
Subject: [Ill1] Due Date on Received Slip


I have a request by one of the libraries using Navigator for a change to the received slip.  Since the change would affect everyone, I wanted to run it by the group before making any changes.

When you receive an item in from another library for your patron, a receive slip is printed.  The due date from the lending library is printed on that slip.  Many libraries move the due date up when checking the item out to the patron causing the due date printed on the receive slip to be incorrect for the patron.  The library would like to remove the due date line from the receive slip.   The original due date from the lending library will still be available on Navigator.

What I need from you all is if you would like to remove the due date from the receive slip?  If not, how do you work around the problem of the patron receiving an item with the incorrect due date?

Sue

*************************************
[cid:image001.jpg at 01CBF2BB.83832FD0]

<<Sue Bennett.vcf>>
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From sbennett at tsl.state.tx.us  Mon Apr  4 11:59:30 2011
From: sbennett at tsl.state.tx.us (Susan Bennett)
Date: Mon, 4 Apr 2011 11:59:30 -0500
Subject: [Illpilot] FW: New will supply work queue categories
Message-ID: <74F440BE5406B44DA9FA6DB49232015203257A5A@Exchange01.win2k.tsl.state.tx.us>

 

 

From: Kuckelheim,Jimmy [mailto:kuckelhj at oclc.org] 
Sent: Monday, April 04, 2011 10:43 AM
To: Susan Bennett; Kate.Cordts at sanantonio.gov; Miller,Tom
Cc: Horton,Ralph
Subject: FW: New will supply work queue categories

 

Hi Sue,

 

Could you please forward this to the ILL listservs?

 

Thanks,

Jimmy

 

From: Horton,Ralph 
Sent: Monday, April 04, 2011 10:46 AM
To: Miller,Tom; Kuckelheim,Jimmy
Subject: New will supply work queue categories

 

Hi,

 

This morning two new work queue categories were added to the lender's
work queue for Texas. 

 

1.  Will Supply > 4 days

2.  Will Supply > 2 weeks

 

This is the number of request that were answered "Will Supply" but have
not been shipped. 4 days is the normal turnaround time for most
libraries.

 

You may want to post this description to the Texas list. 

 



 

Thanks,

Ralph

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From WorldCatNavigatorIM at oclc.org  Wed Apr  6 10:05:15 2011
From: WorldCatNavigatorIM at oclc.org (WorldCat Navigator IM)
Date: Wed, 6 Apr 2011 11:05:15 -0400
Subject: [Illpilot] Texas ILL Service - Reminder to use check-in action in
	NRE staff interface
Message-ID: <39E63556A3C6764986B4115AED9C5D5C075CF241@OAEXCH3SERVER.oa.oclc.org>

Hello Texas Libraries,

A gentle reminder: Please remember to always check in items returned
from borrowers.  This action completes the request on both sides
(lending and borrowing). Borrowers are reporting that items are in the
"Return" category of the work queue for weeks after they ship the item
back to the lender.  We have found that some lenders are just completing
the request instead of performing the "check-in" action.

A review of what the "check-in" action does:
- completes the requests on both ends (lender and borrower)
- sends a "check-in indication" to the borrower so they know the lender
has received the item
- check-in action allows turnaround time stats to be calculated.
- if you are using circ interop, NRE will check in the item on your ILS

Best regards,
Your WorldCat Navigator Implementation Team



From squiroz at mail.ci.lubbock.tx.us  Wed Apr  6 11:40:05 2011
From: squiroz at mail.ci.lubbock.tx.us (Sally Quiroz)
Date: Wed, 06 Apr 2011 11:40:05 -0500
Subject: [Illpilot] Texas ILL Service - Reminder to use check-in action
 in NRE staff interface
Message-ID: <4D9C51150200007300057A22@mail.ci.lubbock.tx.us>

This is particularly important because it appears that items in "returned" status count towards the patrons limit and may prevent patrons from having access to ILL if updates are not correctly completed in a timely fashion.

Sally



Sally Quiroz
ILL Librarian
Lubbock Public Library
1306 9th St.
Lubbock, TX   79401

Phone: 806-775-2832
Fax:  806-775-2856
>>> "WorldCat Navigator IM"  04/06/11 10:07 AM >>>
Hello Texas Libraries,

A gentle reminder: Please remember to always check in items returned
from borrowers.  This action completes the request on both sides
(lending and borrowing). Borrowers are reporting that items are in the
"Return" category of the work queue for weeks after they ship the item
back to the lender.  We have found that some lenders are just completing
the request instead of performing the "check-in" action.

A review of what the "check-in" action does:
- completes the requests on both ends (lender and borrower)
- sends a "check-in indication" to the borrower so they know the lender
has received the item
- check-in action allows turnaround time stats to be calculated.
- if you are using circ interop, NRE will check in the item on your ILS

Best regards,
Your WorldCat Navigator Implementation Team

_______________________________________________
Illpilot mailing list
Illpilot at lists.tsl.state.tx.us
https://lists.tsl.state.tx.us/mailman/listinfo/illpilot

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From sbennett at tsl.state.tx.us  Tue Apr 12 15:49:25 2011
From: sbennett at tsl.state.tx.us (Susan Bennett)
Date: Tue, 12 Apr 2011 15:49:25 -0500
Subject: [Illnavigator] Address Change
Message-ID: <74F440BE5406B44DA9FA6DB492320152032A79E0@Exchange01.win2k.tsl.state.tx.us>


The address for the ILL pilot group for Navigator has changed to
illnavigator at lists.tsl.state.tx.us  Please be sure to update your
address books. 

As a reminder, this lists can be used for tips, questions, problems,
comments and suggestions that you all may have using the Navigator
program.  Please feel free to post to the list.  

Thanks, Sue




************************************* 
 <<Picture (Device Independent Bitmap)>> 


 <<Sue Bennett.vcf>> 
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From library at sangertexas.org  Tue Apr 12 17:10:40 2011
From: library at sangertexas.org (library at sangertexas.org)
Date: Tue, 12 Apr 2011 17:10:40 -0500
Subject: [Illnavigator] two new work queue categories
In-Reply-To: <mailman.7.1302641046.1446.illnavigator@lists.tsl.state.tx.us>
References: <mailman.7.1302641046.1446.illnavigator@lists.tsl.state.tx.us>
Message-ID: <82a798b4bf1df69fd8b460258ba501c0.squirrel@www.sangertexas.org>

What is the procedure for using these new categories?

~Vicky

Victoria Elieson
Library Director
Sanger Public Library
501 Bolivar St.
Sanger TX 76266
940-458-3257

> Send Illnavigator mailing list submissions to
> 	illnavigator at lists.tsl.state.tx.us
>
> To subscribe or unsubscribe via the World Wide Web, visit
> 	https://lists.tsl.state.tx.us/mailman/listinfo/illnavigator
> or, via email, send a message with subject or body 'help' to
> 	illnavigator-request at lists.tsl.state.tx.us
>
> You can reach the person managing the list at
> 	illnavigator-owner at lists.tsl.state.tx.us
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of Illnavigator digest..."
>
>
> Today's Topics:
>
>    1. [Illpilot] FW: New will supply work queue categories
>       (Susan Bennett)
>    2. [Illpilot] Texas ILL Service - Reminder to use check-in
>       action in	NRE staff interface (WorldCat Navigator IM)
>    3. Re: [Illpilot] Texas ILL Service - Reminder to use check-in
>       action in NRE staff interface (Sally Quiroz)
>    4. Address Change (Susan Bennett)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Mon, 4 Apr 2011 11:59:30 -0500
> From: "Susan Bennett" <sbennett at tsl.state.tx.us>
> Subject: [Illpilot] FW: New will supply work queue categories
> To: <ill1 at lists.tsl.state.tx.us>,	<illpilot at lists.tsl.state.tx.us>
> Message-ID:
> 	<74F440BE5406B44DA9FA6DB49232015203257A5A at Exchange01.win2k.tsl.state.tx.us>
>
> Content-Type: text/plain; charset="us-ascii"
>
>
>
>
>
> From: Kuckelheim,Jimmy [mailto:kuckelhj at oclc.org]
> Sent: Monday, April 04, 2011 10:43 AM
> To: Susan Bennett; Kate.Cordts at sanantonio.gov; Miller,Tom
> Cc: Horton,Ralph
> Subject: FW: New will supply work queue categories
>
>
>
> Hi Sue,
>
>
>
> Could you please forward this to the ILL listservs?
>
>
>
> Thanks,
>
> Jimmy
>
>
>
> From: Horton,Ralph
> Sent: Monday, April 04, 2011 10:46 AM
> To: Miller,Tom; Kuckelheim,Jimmy
> Subject: New will supply work queue categories
>
>
>
> Hi,
>
>
>
> This morning two new work queue categories were added to the lender's
> work queue for Texas.
>
>
>
> 1.  Will Supply > 4 days
>
> 2.  Will Supply > 2 weeks
>
>
>
> This is the number of request that were answered "Will Supply" but have
> not been shipped. 4 days is the normal turnaround time for most
> libraries.
>
>
>
> You may want to post this description to the Texas list.
>
>
>
>
>
>
>
> Thanks,
>
> Ralph
>
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL:
> http://lists.tsl.state.tx.us/pipermail/illnavigator/attachments/20110404/698ddaf6/attachment-0001.html
> -------------- next part --------------
> A non-text attachment was scrubbed...
> Name: not available
> Type: image/png
> Size: 4324 bytes
> Desc: image001.png
> Url :
> http://lists.tsl.state.tx.us/pipermail/illnavigator/attachments/20110404/698ddaf6/attachment-0001.png
>
> ------------------------------
>
> Message: 2
> Date: Wed, 6 Apr 2011 11:05:15 -0400
> From: "WorldCat Navigator IM" <WorldCatNavigatorIM at oclc.org>
> Subject: [Illpilot] Texas ILL Service - Reminder to use check-in
> 	action in	NRE staff interface
> To: <illpilot at lists.tsl.state.tx.us>,	<ill1 at lists.tsl.state.tx.us>
> Cc: Kate Cordts <Kate.Cordts at sanantonio.gov>
> Message-ID:
> 	<39E63556A3C6764986B4115AED9C5D5C075CF241 at OAEXCH3SERVER.oa.oclc.org>
> Content-Type: text/plain;	charset="us-ascii"
>
> Hello Texas Libraries,
>
> A gentle reminder: Please remember to always check in items returned
> from borrowers.  This action completes the request on both sides
> (lending and borrowing). Borrowers are reporting that items are in the
> "Return" category of the work queue for weeks after they ship the item
> back to the lender.  We have found that some lenders are just completing
> the request instead of performing the "check-in" action.
>
> A review of what the "check-in" action does:
> - completes the requests on both ends (lender and borrower)
> - sends a "check-in indication" to the borrower so they know the lender
> has received the item
> - check-in action allows turnaround time stats to be calculated.
> - if you are using circ interop, NRE will check in the item on your ILS
>
> Best regards,
> Your WorldCat Navigator Implementation Team
>
>
>
> ------------------------------
>
> Message: 3
> Date: Wed, 06 Apr 2011 11:40:05 -0500
> From: "Sally Quiroz" <squiroz at mail.ci.lubbock.tx.us>
> Subject: Re: [Illpilot] Texas ILL Service - Reminder to use check-in
> 	action in NRE staff interface
> To: <ill1 at lists.tsl.state.tx.us>,<illpilot at lists.tsl.state.tx.us>,
> 	<WorldCatNavigatorIM at oclc.org>
> Cc: Kate.Cordts at sanantonio.gov
> Message-ID: <4D9C51150200007300057A22 at mail.ci.lubbock.tx.us>
> Content-Type: text/plain; charset="us-ascii"
>
> This is particularly important because it appears that items in "returned"
> status count towards the patrons limit and may prevent patrons from having
> access to ILL if updates are not correctly completed in a timely fashion.
>
> Sally
>
>
>
> Sally Quiroz
> ILL Librarian
> Lubbock Public Library
> 1306 9th St.
> Lubbock, TX   79401
>
> Phone: 806-775-2832
> Fax:  806-775-2856
>>>> "WorldCat Navigator IM"  04/06/11 10:07 AM >>>
> Hello Texas Libraries,
>
> A gentle reminder: Please remember to always check in items returned
> from borrowers.  This action completes the request on both sides
> (lending and borrowing). Borrowers are reporting that items are in the
> "Return" category of the work queue for weeks after they ship the item
> back to the lender.  We have found that some lenders are just completing
> the request instead of performing the "check-in" action.
>
> A review of what the "check-in" action does:
> - completes the requests on both ends (lender and borrower)
> - sends a "check-in indication" to the borrower so they know the lender
> has received the item
> - check-in action allows turnaround time stats to be calculated.
> - if you are using circ interop, NRE will check in the item on your ILS
>
> Best regards,
> Your WorldCat Navigator Implementation Team
>
> _______________________________________________
> Illpilot mailing list
> Illpilot at lists.tsl.state.tx.us
> https://lists.tsl.state.tx.us/mailman/listinfo/illpilot
>
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL:
> http://lists.tsl.state.tx.us/pipermail/illnavigator/attachments/20110406/15a521b1/attachment-0001.html
>
> ------------------------------
>
> Message: 4
> Date: Tue, 12 Apr 2011 15:49:25 -0500
> From: "Susan Bennett" <sbennett at tsl.state.tx.us>
> Subject: [Illnavigator] Address Change
> To: <illnavigator at lists.tsl.state.tx.us>
> Message-ID:
> 	<74F440BE5406B44DA9FA6DB492320152032A79E0 at Exchange01.win2k.tsl.state.tx.us>
>
> Content-Type: text/plain; charset="us-ascii"
>
>
> The address for the ILL pilot group for Navigator has changed to
> illnavigator at lists.tsl.state.tx.us  Please be sure to update your
> address books.
>
> As a reminder, this lists can be used for tips, questions, problems,
> comments and suggestions that you all may have using the Navigator
> program.  Please feel free to post to the list.
>
> Thanks, Sue
>
>
>
>
> *************************************
>  <<Picture (Device Independent Bitmap)>>
>
>
>  <<Sue Bennett.vcf>>
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL:
> http://lists.tsl.state.tx.us/pipermail/illnavigator/attachments/20110412/edf713c5/attachment.html
> -------------- next part --------------
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> Type: image/bmp
> Size: 112854 bytes
> Desc: Picture (Device Independent Bitmap)
> Url :
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> -------------- next part --------------
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> Size: 3207 bytes
> Desc: Sue Bennett.vcf
> Url :
> http://lists.tsl.state.tx.us/pipermail/illnavigator/attachments/20110412/edf713c5/attachment.vcf
>
> ------------------------------
>
> _______________________________________________
> Illnavigator mailing list
> Illnavigator at lists.tsl.state.tx.us
> https://lists.tsl.state.tx.us/mailman/listinfo/illnavigator
>
>
> End of Illnavigator Digest, Vol 16, Issue 5
> *******************************************
>



From squiroz at mail.ci.lubbock.tx.us  Tue Apr 12 18:00:32 2011
From: squiroz at mail.ci.lubbock.tx.us (Sally Quiroz)
Date: Tue, 12 Apr 2011 18:00:32 -0500
Subject: [Illnavigator] two new work queue categories
Message-ID: <4DA493400200007300058161@mail.ci.lubbock.tx.us>

These two categories are for lending requests routed to your library from WorldCat Resource Sharing from libraries outside of the Texas Navigator group.  These may be Texas libraries that are not part of Navigator or out of state libraries.


It is my understanding that this function has not yet been turned on but may be in the near future.


Sally

Sally Quiroz
ILL Librarian
Lubbock Public Library
1306 9th St.
Lubbock, TX   79401

Phone: 806-775-2832
Fax:  806-775-2856
>>>  04/12/11 5:11 PM >>>
What is the procedure for using these new categories?

~Vicky

Victoria Elieson
Library Director
Sanger Public Library
501 Bolivar St.
Sanger TX 76266
940-458-3257

> Send Illnavigator mailing list submissions to
>     illnavigator at lists.tsl.state.tx.us
>
> To subscribe or unsubscribe via the World Wide Web, visit
>     https://lists.tsl.state.tx.us/mailman/listinfo/illnavigator
> or, via email, send a message with subject or body 'help' to
>     illnavigator-request at lists.tsl.state.tx.us
>
> You can reach the person managing the list at
>     illnavigator-owner at lists.tsl.state.tx.us
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of Illnavigator digest..."
>
>
> Today's Topics:
>
>    1. [Illpilot] FW: New will supply work queue categories
>       (Susan Bennett)
>    2. [Illpilot] Texas ILL Service - Reminder to use check-in
>       action in    NRE staff interface (WorldCat Navigator IM)
>    3. Re: [Illpilot] Texas ILL Service - Reminder to use check-in
>       action in NRE staff interface (Sally Quiroz)
>    4. Address Change (Susan Bennett)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Mon, 4 Apr 2011 11:59:30 -0500
> From: "Susan Bennett" 
> Subject: [Illpilot] FW: New will supply work queue categories
> To: ,    
> Message-ID:
>     <74F440BE5406B44DA9FA6DB49232015203257A5A at Exchange01.win2k.tsl.state.tx.us>
>
> Content-Type: text/plain; charset="us-ascii"
>
>
>
>
>
> From: Kuckelheim,Jimmy [mailto:kuckelhj at oclc.org]
> Sent: Monday, April 04, 2011 10:43 AM
> To: Susan Bennett; Kate.Cordts at sanantonio.gov; Miller,Tom
> Cc: Horton,Ralph
> Subject: FW: New will supply work queue categories
>
>
>
> Hi Sue,
>
>
>
> Could you please forward this to the ILL listservs?
>
>
>
> Thanks,
>
> Jimmy
>
>
>
> From: Horton,Ralph
> Sent: Monday, April 04, 2011 10:46 AM
> To: Miller,Tom; Kuckelheim,Jimmy
> Subject: New will supply work queue categories
>
>
>
> Hi,
>
>
>
> This morning two new work queue categories were added to the lender's
> work queue for Texas.
>
>
>
> 1.  Will Supply > 4 days
>
> 2.  Will Supply > 2 weeks
>
>
>
> This is the number of request that were answered "Will Supply" but have
> not been shipped. 4 days is the normal turnaround time for most
> libraries.
>
>
>
> You may want to post this description to the Texas list.
>
>
>
>
>
>
>
> Thanks,
>
> Ralph
>
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL:
> http://lists.tsl.state.tx.us/pipermail/illnavigator/attachments/20110404/698ddaf6/attachment-0001.html
> -------------- next part --------------
> A non-text attachment was scrubbed...
> Name: not available
> Type: image/png
> Size: 4324 bytes
> Desc: image001.png
> Url :
> http://lists.tsl.state.tx.us/pipermail/illnavigator/attachments/20110404/698ddaf6/attachment-0001.png
>
> ------------------------------
>
> Message: 2
> Date: Wed, 6 Apr 2011 11:05:15 -0400
> From: "WorldCat Navigator IM" 
> Subject: [Illpilot] Texas ILL Service - Reminder to use check-in
>     action in    NRE staff interface
> To: ,    
> Cc: Kate Cordts 
> Message-ID:
>     <39E63556A3C6764986B4115AED9C5D5C075CF241 at OAEXCH3SERVER.oa.oclc.org>
> Content-Type: text/plain;    charset="us-ascii"
>
> Hello Texas Libraries,
>
> A gentle reminder: Please remember to always check in items returned
> from borrowers.  This action completes the request on both sides
> (lending and borrowing). Borrowers are reporting that items are in the
> "Return" category of the work queue for weeks after they ship the item
> back to the lender.  We have found that some lenders are just completing
> the request instead of performing the "check-in" action.
>
> A review of what the "check-in" action does:
> - completes the requests on both ends (lender and borrower)
> - sends a "check-in indication" to the borrower so they know the lender
> has received the item
> - check-in action allows turnaround time stats to be calculated.
> - if you are using circ interop, NRE will check in the item on your ILS
>
> Best regards,
> Your WorldCat Navigator Implementation Team
>
>
>
> ------------------------------
>
> Message: 3
> Date: Wed, 06 Apr 2011 11:40:05 -0500
> From: "Sally Quiroz" 
> Subject: Re: [Illpilot] Texas ILL Service - Reminder to use check-in
>     action in NRE staff interface
> To: ,,
>     
> Cc: Kate.Cordts at sanantonio.gov
> Message-ID: <4D9C51150200007300057A22 at mail.ci.lubbock.tx.us>
> Content-Type: text/plain; charset="us-ascii"
>
> This is particularly important because it appears that items in "returned"
> status count towards the patrons limit and may prevent patrons from having
> access to ILL if updates are not correctly completed in a timely fashion.
>
> Sally
>
>
>
> Sally Quiroz
> ILL Librarian
> Lubbock Public Library
> 1306 9th St.
> Lubbock, TX   79401
>
> Phone: 806-775-2832
> Fax:  806-775-2856
>>>> "WorldCat Navigator IM"  04/06/11 10:07 AM >>>
> Hello Texas Libraries,
>
> A gentle reminder: Please remember to always check in items returned
> from borrowers.  This action completes the request on both sides
> (lending and borrowing). Borrowers are reporting that items are in the
> "Return" category of the work queue for weeks after they ship the item
> back to the lender.  We have found that some lenders are just completing
> the request instead of performing the "check-in" action.
>
> A review of what the "check-in" action does:
> - completes the requests on both ends (lender and borrower)
> - sends a "check-in indication" to the borrower so they know the lender
> has received the item
> - check-in action allows turnaround time stats to be calculated.
> - if you are using circ interop, NRE will check in the item on your ILS
>
> Best regards,
> Your WorldCat Navigator Implementation Team
>
> _______________________________________________
> Illpilot mailing list
> Illpilot at lists.tsl.state.tx.us
> https://lists.tsl.state.tx.us/mailman/listinfo/illpilot
>
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL:
> http://lists.tsl.state.tx.us/pipermail/illnavigator/attachments/20110406/15a521b1/attachment-0001.html
>
> ------------------------------
>
> Message: 4
> Date: Tue, 12 Apr 2011 15:49:25 -0500
> From: "Susan Bennett" 
> Subject: [Illnavigator] Address Change
> To: 
> Message-ID:
>     <74F440BE5406B44DA9FA6DB492320152032A79E0 at Exchange01.win2k.tsl.state.tx.us>
>
> Content-Type: text/plain; charset="us-ascii"
>
>
> The address for the ILL pilot group for Navigator has changed to
> illnavigator at lists.tsl.state.tx.us  Please be sure to update your
> address books.
>
> As a reminder, this lists can be used for tips, questions, problems,
> comments and suggestions that you all may have using the Navigator
> program.  Please feel free to post to the list.
>
> Thanks, Sue
>
>
>
>
> *************************************
>  <>
>
>
>  <>
> -------------- next part --------------
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>
> ------------------------------
>
> _______________________________________________
> Illnavigator mailing list
> Illnavigator at lists.tsl.state.tx.us
> https://lists.tsl.state.tx.us/mailman/listinfo/illnavigator
>
>
> End of Illnavigator Digest, Vol 16, Issue 5
> *******************************************
>


_______________________________________________
Illnavigator mailing list
Illnavigator at lists.tsl.state.tx.us
https://lists.tsl.state.tx.us/mailman/listinfo/illnavigator



From WorldCatNavigatorIM at oclc.org  Wed Apr 13 08:40:32 2011
From: WorldCatNavigatorIM at oclc.org (WorldCat Navigator IM)
Date: Wed, 13 Apr 2011 09:40:32 -0400
Subject: [Illnavigator] two new work queue categories
In-Reply-To: <4DA493400200007300058161@mail.ci.lubbock.tx.us>
References: <4DA493400200007300058161@mail.ci.lubbock.tx.us>
Message-ID: <39E63556A3C6764986B4115AED9C5D5C07657010@OAEXCH3SERVER.oa.oclc.org>

Hi all,

 

Here's a brief description of "Will Supply" categories:

 

 

 

Two new "Will Supply" categories were added to help large libraries
manage their will supply queue.

 

Will Supply - Lending request received by the library are picked up by
the NRE backend processes and checked against the libraries catalog.  If
the library owns the item NRE and it is available NRE will answer "Will
Supply". The number in the "Will Supply" category is the number of
request waiting to be shipped by the lending library.

 

Will > 4 days - This is the count of request in the "Will Supply" queue
that are greater than 4 days old. Once a request that has been answered
"Will Supply" it is typically filled within 1-4 days. Request in this
queue should be reviewed and chased if your normal turnaround time is
1-4 days.

 

Will > 2 weeks - This is the count of request in the "Will Supply" queue
that are greater than 14 days old.  Large libraries need a few more days
to allow the item to be picked and routed to the ILL department from
their branches.  Request in this queue should be reviewed and chased if
it shows up in this queue.

 

 

Things to remember:

-    When a request is in the "Will Supply" queue the "clock" is turned
off.  These requests will NOT expire after 5 days and move on to the
next lender.*

-    Request displayed in the "Will Supply > 4 days" queue will also be
displayed in the "Will Supply" queue. Request displayed in the "Will
Supply > 2 weeks" queue will be displayed in the "Will Supply > 4 days"
and the "Will Supply" queue.

-    All requests will be displayed in all "Will Supply" queues
regardless of the origin. A request is a request no matter where it came
from. WCRS lending request will be displayed along with Navigator
request.

-    If you are a low volume lender OCLC can send you an email when a
request arrives in your will supply queue. 

 

 

*There are libraries that do not have a Z39.50 server. These libraries
will not automatically answer will supply. Instead the request will stay
in the "New Requests" queue. These requests will need to be printed on
the picklist, pulled and then if found shipped.  If not found on the
shelf answer "Non Supply"

 

Best regards,

Your WorldCat Navigator Implementation Team

 

-----Original Message-----
From: illnavigator-bounces at lists.tsl.state.tx.us
[mailto:illnavigator-bounces at lists.tsl.state.tx.us] On Behalf Of Sally
Quiroz
Sent: Tuesday, April 12, 2011 7:01 PM
To: illnavigator at lists.tsl.state.tx.us; library at sangertexas.org
Subject: Re: [Illnavigator] two new work queue categories

 

These two categories are for lending requests routed to your library
from WorldCat Resource Sharing from libraries outside of the Texas
Navigator group.  These may be Texas libraries that are not part of
Navigator or out of state libraries.

 

 

It is my understanding that this function has not yet been turned on but
may be in the near future.

 

 

Sally

 

Sally Quiroz

ILL Librarian

Lubbock Public Library

1306 9th St.

Lubbock, TX   79401

 

Phone: 806-775-2832

Fax:  806-775-2856

>>>  04/12/11 5:11 PM >>>

What is the procedure for using these new categories?

 

~Vicky

 

Victoria Elieson

Library Director

Sanger Public Library

501 Bolivar St.

Sanger TX 76266

940-458-3257

 

> Send Illnavigator mailing list submissions to

>     illnavigator at lists.tsl.state.tx.us

> 

> To subscribe or unsubscribe via the World Wide Web, visit

>     https://lists.tsl.state.tx.us/mailman/listinfo/illnavigator

> or, via email, send a message with subject or body 'help' to

>     illnavigator-request at lists.tsl.state.tx.us

> 

> You can reach the person managing the list at

>     illnavigator-owner at lists.tsl.state.tx.us

> 

> When replying, please edit your Subject line so it is more specific

> than "Re: Contents of Illnavigator digest..."

> 

> 

> Today's Topics:

> 

>    1. [Illpilot] FW: New will supply work queue categories

>       (Susan Bennett)

>    2. [Illpilot] Texas ILL Service - Reminder to use check-in

>       action in    NRE staff interface (WorldCat Navigator IM)

>    3. Re: [Illpilot] Texas ILL Service - Reminder to use check-in

>       action in NRE staff interface (Sally Quiroz)

>    4. Address Change (Susan Bennett)

> 

> 

> ----------------------------------------------------------------------

> 

> Message: 1

> Date: Mon, 4 Apr 2011 11:59:30 -0500

> From: "Susan Bennett" 

> Subject: [Illpilot] FW: New will supply work queue categories

> To: ,    

> Message-ID:

>
<74F440BE5406B44DA9FA6DB49232015203257A5A at Exchange01.win2k.tsl.state.tx.
us>

> 

> Content-Type: text/plain; charset="us-ascii"

> 

> 

> 

> 

> 

> From: Kuckelheim,Jimmy [mailto:kuckelhj at oclc.org]

> Sent: Monday, April 04, 2011 10:43 AM

> To: Susan Bennett; Kate.Cordts at sanantonio.gov; Miller,Tom

> Cc: Horton,Ralph

> Subject: FW: New will supply work queue categories

> 

> 

> 

> Hi Sue,

> 

> 

> 

> Could you please forward this to the ILL listservs?

> 

> 

> 

> Thanks,

> 

> Jimmy

> 

> 

> 

> From: Horton,Ralph

> Sent: Monday, April 04, 2011 10:46 AM

> To: Miller,Tom; Kuckelheim,Jimmy

> Subject: New will supply work queue categories

> 

> 

> 

> Hi,

> 

> 

> 

> This morning two new work queue categories were added to the lender's

> work queue for Texas.

> 

> 

> 

> 1.  Will Supply > 4 days

> 

> 2.  Will Supply > 2 weeks

> 

> 

> 

> This is the number of request that were answered "Will Supply" but
have

> not been shipped. 4 days is the normal turnaround time for most

> libraries.

> 

> 

> 

> You may want to post this description to the Texas list.

> 

> 

> 

> 

> 

> 

> 

> Thanks,

> 

> Ralph

> 

> -------------- next part --------------

> An HTML attachment was scrubbed...

> URL:

>
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> 

> ------------------------------

> 

> Message: 2

> Date: Wed, 6 Apr 2011 11:05:15 -0400

> From: "WorldCat Navigator IM" 

> Subject: [Illpilot] Texas ILL Service - Reminder to use check-in

>     action in    NRE staff interface

> To: ,    

> Cc: Kate Cordts 

> Message-ID:

>
<39E63556A3C6764986B4115AED9C5D5C075CF241 at OAEXCH3SERVER.oa.oclc.org>

> Content-Type: text/plain;    charset="us-ascii"

> 

> Hello Texas Libraries,

> 

> A gentle reminder: Please remember to always check in items returned

> from borrowers.  This action completes the request on both sides

> (lending and borrowing). Borrowers are reporting that items are in the

> "Return" category of the work queue for weeks after they ship the item

> back to the lender.  We have found that some lenders are just
completing

> the request instead of performing the "check-in" action.

> 

> A review of what the "check-in" action does:

> - completes the requests on both ends (lender and borrower)

> - sends a "check-in indication" to the borrower so they know the
lender

> has received the item

> - check-in action allows turnaround time stats to be calculated.

> - if you are using circ interop, NRE will check in the item on your
ILS

> 

> Best regards,

> Your WorldCat Navigator Implementation Team

> 

> 

> 

> ------------------------------

> 

> Message: 3

> Date: Wed, 06 Apr 2011 11:40:05 -0500

> From: "Sally Quiroz" 

> Subject: Re: [Illpilot] Texas ILL Service - Reminder to use check-in

>     action in NRE staff interface

> To: ,,

>     

> Cc: Kate.Cordts at sanantonio.gov

> Message-ID: <4D9C51150200007300057A22 at mail.ci.lubbock.tx.us>

> Content-Type: text/plain; charset="us-ascii"

> 

> This is particularly important because it appears that items in
"returned"

> status count towards the patrons limit and may prevent patrons from
having

> access to ILL if updates are not correctly completed in a timely
fashion.

> 

> Sally

> 

> 

> 

> Sally Quiroz

> ILL Librarian

> Lubbock Public Library

> 1306 9th St.

> Lubbock, TX   79401

> 

> Phone: 806-775-2832

> Fax:  806-775-2856

>>>> "WorldCat Navigator IM"  04/06/11 10:07 AM >>>

> Hello Texas Libraries,

> 

> A gentle reminder: Please remember to always check in items returned

> from borrowers.  This action completes the request on both sides

> (lending and borrowing). Borrowers are reporting that items are in the

> "Return" category of the work queue for weeks after they ship the item

> back to the lender.  We have found that some lenders are just
completing

> the request instead of performing the "check-in" action.

> 

> A review of what the "check-in" action does:

> - completes the requests on both ends (lender and borrower)

> - sends a "check-in indication" to the borrower so they know the
lender

> has received the item

> - check-in action allows turnaround time stats to be calculated.

> - if you are using circ interop, NRE will check in the item on your
ILS

> 

> Best regards,

> Your WorldCat Navigator Implementation Team

> 

> _______________________________________________

> Illpilot mailing list

> Illpilot at lists.tsl.state.tx.us

> https://lists.tsl.state.tx.us/mailman/listinfo/illpilot

> 

> -------------- next part --------------

> An HTML attachment was scrubbed...

> URL:

>
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> 

> ------------------------------

> 

> Message: 4

> Date: Tue, 12 Apr 2011 15:49:25 -0500

> From: "Susan Bennett" 

> Subject: [Illnavigator] Address Change

> To: 

> Message-ID:

>
<74F440BE5406B44DA9FA6DB492320152032A79E0 at Exchange01.win2k.tsl.state.tx.
us>

> 

> Content-Type: text/plain; charset="us-ascii"

> 

> 

> The address for the ILL pilot group for Navigator has changed to

> illnavigator at lists.tsl.state.tx.us  Please be sure to update your

> address books.

> 

> As a reminder, this lists can be used for tips, questions, problems,

> comments and suggestions that you all may have using the Navigator

> program.  Please feel free to post to the list.

> 

> Thanks, Sue

> 

> 

> 

> 

> *************************************

>  <>

> 

> 

>  <>

> -------------- next part --------------

> An HTML attachment was scrubbed...

> URL:

>
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>
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/edf713c5/attachment.vcf

> 

> ------------------------------

> 

> _______________________________________________

> Illnavigator mailing list

> Illnavigator at lists.tsl.state.tx.us

> https://lists.tsl.state.tx.us/mailman/listinfo/illnavigator

> 

> 

> End of Illnavigator Digest, Vol 16, Issue 5

> *******************************************

> 

 

 

_______________________________________________

Illnavigator mailing list

Illnavigator at lists.tsl.state.tx.us

https://lists.tsl.state.tx.us/mailman/listinfo/illnavigator

 

 

_______________________________________________

Illnavigator mailing list

Illnavigator at lists.tsl.state.tx.us

https://lists.tsl.state.tx.us/mailman/listinfo/illnavigator

 

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From sbennett at tsl.state.tx.us  Wed Apr 13 09:57:44 2011
From: sbennett at tsl.state.tx.us (Susan Bennett)
Date: Wed, 13 Apr 2011 09:57:44 -0500
Subject: [Illnavigator] Fwd:  two new work queue categories
References: <39E63556A3C6764986B4115AED9C5D5C0571ECF8@OAEXCH3SERVER.oa.oclc.org>
Message-ID: <ADA8068F-9A2E-49C4-A224-CEC66E537FF6@tsl.state.tx.us>



 
> From: WorldCat Navigator IM 
> Sent: Wednesday, April 13, 2011 9:41 AM
> To: Sally Quiroz; illnavigator at lists.tsl.state.tx.us; library at sangertexas.org
> Subject: RE: [Illnavigator] two new work queue categories
> 
>  
> 
> Hi all,
> 
>  
> 
> Here?s a brief description of ?Will Supply? categories:
> 
>  
> 
> 
> 
>  
> 
> Two new ?Will Supply? categories were added to help large libraries manage their will supply queue.
> 
>  
> 
> Will Supply ? Lending request received by the library are picked up by the NRE backend processes and checked against the libraries catalog.  If the library owns the item NRE and it is available NRE will answer ?Will Supply?. The number in the ?Will Supply? category is the number of request waiting to be shipped by the lending library.
> 
>  
> 
> Will > 4 days ? This is the count of request in the ?Will Supply? queue that are greater than 4 days old. Once a request that has been answered ?Will Supply? it is typically filled within 1-4 days. Request in this queue should be reviewed and chased if your normal turnaround time is 1-4 days.
> 
>  
> 
> Will > 2 weeks - This is the count of request in the ?Will Supply? queue that are greater than 14 days old.  Large libraries need a few more days to allow the item to be picked and routed to the ILL department from their branches.  Request in this queue should be reviewed and chased if it shows up in this queue.
> 
>  
> 
>  
> 
> Things to remember:
> 
> -    When a request is in the ?Will Supply? queue the ?clock? is turned off.  These requests will NOT expire after 5 days and move on to the next lender.*
> 
> -    Request displayed in the ?Will Supply > 4 days? queue will also be displayed in the ?Will Supply? queue. Request displayed in the ?Will Supply > 2 weeks? queue will be displayed in the ?Will Supply > 4 days? and the ?Will Supply? queue.
> 
> -    All requests will be displayed in all ?Will Supply? queues regardless of the origin. A request is a request no matter where it came from. WCRS lending request will be displayed along with Navigator request.
> 
> -    If you are a low volume lender OCLC can send you an email when a request arrives in your will supply queue.
> 
>  
> 
>  
> 
> *There are libraries that do not have a Z39.50 server. These libraries will not automatically answer will supply. Instead the request will stay in the ?New Requests? queue. These requests will need to be printed on the picklist, pulled and then if found shipped.  If not found on the shelf answer ?Non Supply?
> 
>  
> 
> Best regards,
> 
> Your WorldCat Navigator Implementation Team
> 
>  
> 
> -----Original Message-----
> From: illnavigator-bounces at lists.tsl.state.tx.us [mailto:illnavigator-bounces at lists.tsl.state.tx.us] On Behalf Of Sally Quiroz
> Sent: Tuesday, April 12, 2011 7:01 PM
> To: illnavigator at lists.tsl.state.tx.us; library at sangertexas.org
> Subject: Re: [Illnavigator] two new work queue categories
> 
>  
> 
> These two categories are for lending requests routed to your library from WorldCat Resource Sharing from libraries outside of the Texas Navigator group.  These may be Texas libraries that are not part of Navigator or out of state libraries.
> 
>  
> 
>  
> 
> It is my understanding that this function has not yet been turned on but may be in the near future.
> 
>  
> 
>  
> 
> Sally
> 
>  
> 
> Sally Quiroz
> 
> ILL Librarian
> 
> Lubbock Public Library
> 
> 1306 9th St.
> 
> Lubbock, TX   79401
> 
>  
> 
> Phone: 806-775-2832
> 
> Fax:  806-775-2856
> 
> >>>  04/12/11 5:11 PM >>>
> 
> What is the procedure for using these new categories?
> 
>  
> 
> ~Vicky
> 
>  
> 
> Victoria Elieson
> 
> Library Director
> 
> Sanger Public Library
> 
> 501 Bolivar St.
> 
> Sanger TX 76266
> 
> 940-458-3257
> 
>  
> 
> > Send Illnavigator mailing list submissions to
> 
> >     illnavigator at lists.tsl.state.tx.us
> 
> > 
> 
> > To subscribe or unsubscribe via the World Wide Web, visit
> 
> >     https://lists.tsl.state.tx.us/mailman/listinfo/illnavigator
> 
> > or, via email, send a message with subject or body 'help' to
> 
> >     illnavigator-request at lists.tsl.state.tx.us
> 
> > 
> 
> > You can reach the person managing the list at
> 
> >     illnavigator-owner at lists.tsl.state.tx.us
> 
> > 
> 
> > When replying, please edit your Subject line so it is more specific
> 
> > than "Re: Contents of Illnavigator digest..."
> 
> > 
> 
> > 
> 
> > Today's Topics:
> 
> > 
> 
> >    1. [Illpilot] FW: New will supply work queue categories
> 
> >       (Susan Bennett)
> 
> >    2. [Illpilot] Texas ILL Service - Reminder to use check-in
> 
> >       action in    NRE staff interface (WorldCat Navigator IM)
> 
> >    3. Re: [Illpilot] Texas ILL Service - Reminder to use check-in
> 
> >       action in NRE staff interface (Sally Quiroz)
> 
> >    4. Address Change (Susan Bennett)
> 
> > 
> 
> > 
> 
> > ----------------------------------------------------------------------
> 
> > 
> 
> > Message: 1
> 
> > Date: Mon, 4 Apr 2011 11:59:30 -0500
> 
> > From: "Susan Bennett"
> 
> > Subject: [Illpilot] FW: New will supply work queue categories
> 
> > To: ,   
> 
> > Message-ID:
> 
> >     <74F440BE5406B44DA9FA6DB49232015203257A5A at Exchange01.win2k.tsl.state.tx.us>
> 
> > 
> 
> > Content-Type: text/plain; charset="us-ascii"
> 
> > 
> 
> > 
> 
> > 
> 
> > 
> 
> > 
> 
> > From: Kuckelheim,Jimmy [mailto:kuckelhj at oclc.org]
> 
> > Sent: Monday, April 04, 2011 10:43 AM
> 
> > To: Susan Bennett; Kate.Cordts at sanantonio.gov; Miller,Tom
> 
> > Cc: Horton,Ralph
> 
> > Subject: FW: New will supply work queue categories
> 
> > 
> 
> > 
> 
> > 
> 
> > Hi Sue,
> 
> > 
> 
> > 
> 
> > 
> 
> > Could you please forward this to the ILL listservs?
> 
> > 
> 
> > 
> 
> > 
> 
> > Thanks,
> 
> > 
> 
> > Jimmy
> 
> > 
> 
> > 
> 
> > 
> 
> > From: Horton,Ralph
> 
> > Sent: Monday, April 04, 2011 10:46 AM
> 
> > To: Miller,Tom; Kuckelheim,Jimmy
> 
> > Subject: New will supply work queue categories
> 
> > 
> 
> > 
> 
> > 
> 
> > Hi,
> 
> > 
> 
> > 
> 
> > 
> 
> > This morning two new work queue categories were added to the lender's
> 
> > work queue for Texas.
> 
> > 
> 
> > 
> 
> > 
> 
> > 1.  Will Supply > 4 days
> 
> > 
> 
> > 2.  Will Supply > 2 weeks
> 
> > 
> 
> > 
> 
> > 
> 
> > This is the number of request that were answered "Will Supply" but have
> 
> > not been shipped. 4 days is the normal turnaround time for most
> 
> > libraries.
> 
> > 
> 
> > 
> 
> > 
> 
> > You may want to post this description to the Texas list.
> 
> > 
> 
> > 
> 
> > 
> 
> > 
> 
> > 
> 
> > 
> 
> > 
> 
> > Thanks,
> 
> > 
> 
> > Ralph
> 
> > 
> 
> > -------------- next part --------------
> 
> > An HTML attachment was scrubbed...
> 
> > URL:
> 
> > http://lists.tsl.state.tx.us/pipermail/illnavigator/attachments/20110404/698ddaf6/attachment-0001.html
> 
> > -------------- next part --------------
> 
> > A non-text attachment was scrubbed...
> 
> > Name: not available
> 
> > Type: image/png
> 
> > Size: 4324 bytes
> 
> > Desc: image001.png
> 
> > Url :
> 
> > http://lists.tsl.state.tx.us/pipermail/illnavigator/attachments/20110404/698ddaf6/attachment-0001.png
> 
> > 
> 
> > ------------------------------
> 
> > 
> 
> > Message: 2
> 
> > Date: Wed, 6 Apr 2011 11:05:15 -0400
> 
> > From: "WorldCat Navigator IM"
> 
> > Subject: [Illpilot] Texas ILL Service - Reminder to use check-in
> 
> >     action in    NRE staff interface
> 
> > To: ,   
> 
> > Cc: Kate Cordts
> 
> > Message-ID:
> 
> >     <39E63556A3C6764986B4115AED9C5D5C075CF241 at OAEXCH3SERVER.oa.oclc.org>
> 
> > Content-Type: text/plain;    charset="us-ascii"
> 
> > 
> 
> > Hello Texas Libraries,
> 
> > 
> 
> > A gentle reminder: Please remember to always check in items returned
> 
> > from borrowers.  This action completes the request on both sides
> 
> > (lending and borrowing). Borrowers are reporting that items are in the
> 
> > "Return" category of the work queue for weeks after they ship the item
> 
> > back to the lender.  We have found that some lenders are just completing
> 
> > the request instead of performing the "check-in" action.
> 
> > 
> 
> > A review of what the "check-in" action does:
> 
> > - completes the requests on both ends (lender and borrower)
> 
> > - sends a "check-in indication" to the borrower so they know the lender
> 
> > has received the item
> 
> > - check-in action allows turnaround time stats to be calculated.
> 
> > - if you are using circ interop, NRE will check in the item on your ILS
> 
> > 
> 
> > Best regards,
> 
> > Your WorldCat Navigator Implementation Team
> 
> > 
> 
> > 
> 
> > 
> 
> > ------------------------------
> 
> > 
> 
> > Message: 3
> 
> > Date: Wed, 06 Apr 2011 11:40:05 -0500
> 
> > From: "Sally Quiroz"
> 
> > Subject: Re: [Illpilot] Texas ILL Service - Reminder to use check-in
> 
> >     action in NRE staff interface
> 
> > To: ,,
> 
> >    
> 
> > Cc: Kate.Cordts at sanantonio.gov
> 
> > Message-ID: <4D9C51150200007300057A22 at mail.ci.lubbock.tx.us>
> 
> > Content-Type: text/plain; charset="us-ascii"
> 
> > 
> 
> > This is particularly important because it appears that items in "returned"
> 
> > status count towards the patrons limit and may prevent patrons from having
> 
> > access to ILL if updates are not correctly completed in a timely fashion.
> 
> > 
> 
> > Sally
> 
> > 
> 
> > 
> 
> > 
> 
> > Sally Quiroz
> 
> > ILL Librarian
> 
> > Lubbock Public Library
> 
> > 1306 9th St.
> 
> > Lubbock, TX   79401
> 
> > 
> 
> > Phone: 806-775-2832
> 
> > Fax:  806-775-2856
> 
> >>>> "WorldCat Navigator IM"  04/06/11 10:07 AM >>>
> 
> > Hello Texas Libraries,
> 
> > 
> 
> > A gentle reminder: Please remember to always check in items returned
> 
> > from borrowers.  This action completes the request on both sides
> 
> > (lending and borrowing). Borrowers are reporting that items are in the
> 
> > "Return" category of the work queue for weeks after they ship the item
> 
> > back to the lender.  We have found that some lenders are just completing
> 
> > the request instead of performing the "check-in" action.
> 
> > 
> 
> > A review of what the "check-in" action does:
> 
> > - completes the requests on both ends (lender and borrower)
> 
> > - sends a "check-in indication" to the borrower so they know the lender
> 
> > has received the item
> 
> > - check-in action allows turnaround time stats to be calculated.
> 
> > - if you are using circ interop, NRE will check in the item on your ILS
> 
> > 
> 
> > Best regards,
> 
> > Your WorldCat Navigator Implementation Team
> 
> > 
> 
> > _______________________________________________
> 
> > Illpilot mailing list
> 
> > Illpilot at lists.tsl.state.tx.us
> 
> > https://lists.tsl.state.tx.us/mailman/listinfo/illpilot
> 
> > 
> 
> > -------------- next part --------------
> 
> > An HTML attachment was scrubbed...
> 
> > URL:
> 
> > http://lists.tsl.state.tx.us/pipermail/illnavigator/attachments/20110406/15a521b1/attachment-0001.html
> 
> > 
> 
> > ------------------------------
> 
> > 
> 
> > Message: 4
> 
> > Date: Tue, 12 Apr 2011 15:49:25 -0500
> 
> > From: "Susan Bennett"
> 
> > Subject: [Illnavigator] Address Change
> 
> > To:
> 
> > Message-ID:
> 
> >     <74F440BE5406B44DA9FA6DB492320152032A79E0 at Exchange01.win2k.tsl.state.tx.us>
> 
> > 
> 
> > Content-Type: text/plain; charset="us-ascii"
> 
> > 
> 
> > 
> 
> > The address for the ILL pilot group for Navigator has changed to
> 
> > illnavigator at lists.tsl.state.tx.us  Please be sure to update your
> 
> > address books.
> 
> > 
> 
> > As a reminder, this lists can be used for tips, questions, problems,
> 
> > comments and suggestions that you all may have using the Navigator
> 
> > program.  Please feel free to post to the list.
> 
> > 
> 
> > Thanks, Sue
> 
> > 
> 
> > 
> 
> > 
> 
> > 
> 
> > *************************************
> 
> >  <>
> 
> > 
> 
> > 
> 
> >  <>
> 
> > -------------- next part --------------
> 
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> 
> > http://lists.tsl.state.tx.us/pipermail/illnavigator/attachments/20110412/edf713c5/attachment.vcf
> 
> > 
> 
> > ------------------------------
> 
> > 
> 
> > _______________________________________________
> 
> > Illnavigator mailing list
> 
> > Illnavigator at lists.tsl.state.tx.us
> 
> > https://lists.tsl.state.tx.us/mailman/listinfo/illnavigator
> 
> > 
> 
> > 
> 
> > End of Illnavigator Digest, Vol 16, Issue 5
> 
> > *******************************************
> 
> > 
> 
>  
> 
>  
> 
> _______________________________________________
> 
> Illnavigator mailing list
> 
> Illnavigator at lists.tsl.state.tx.us
> 
> https://lists.tsl.state.tx.us/mailman/listinfo/illnavigator
> 
>  
> 
>  
> 
> _______________________________________________
> 
> Illnavigator mailing list
> 
> Illnavigator at lists.tsl.state.tx.us
> 
> https://lists.tsl.state.tx.us/mailman/listinfo/illnavigator
> 
>  
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From Linda.Rees at reagancounty.org  Wed Apr 13 10:25:55 2011
From: Linda.Rees at reagancounty.org (Linda Rees)
Date: Wed, 13 Apr 2011 15:25:55 +0000
Subject: [Illnavigator] (no subject)
Message-ID: <B82DBFF7D50F20469F5C7F1109BF63A5057E98@RC-MS.REAGANCO.LOCAL>


From squiroz at mail.ci.lubbock.tx.us  Thu Apr 14 05:45:37 2011
From: squiroz at mail.ci.lubbock.tx.us (Sally Quiroz)
Date: Thu, 14 Apr 2011 05:45:37 -0500
Subject: [Illnavigator] Fwd:  two new work queue categories
Message-ID: <4DA68A0102000073000582A8@mail.ci.lubbock.tx.us>

Thank you for the clarification, Sue.

>>> "Susan Bennett"  04/13/11 10:09 AM >>>


 
From: WorldCat Navigator IM 
Sent: Wednesday, April 13, 2011 9:41 AM
To: Sally Quiroz; illnavigator at lists.tsl.state.tx.us;
library at sangertexas.org
Subject: RE: [Illnavigator] two new work queue categories


 
Hi all,
 
Here?s a brief description of ?Will Supply? categories:
 

 
Two new ?Will Supply? categories were added to help large libraries
manage their will supply queue.
 
Will Supply ? Lending request received by the library are picked up by
the NRE backend processes and checked against the libraries catalog.  If
the library owns the item NRE and it is available NRE will answer ?Will
Supply?. The number in the ?Will Supply? category is the number of
request waiting to be shipped by the lending library.
 
Will > 4 days ? This is the count of request in the ?Will Supply? queue
that are greater than 4 days old. Once a request that has been answered
?Will Supply? it is typically filled within 1-4 days. Request in this
queue should be reviewed and chased if your normal turnaround time is
1-4 days.
 
Will > 2 weeks - This is the count of request in the ?Will Supply? queue
that are greater than 14 days old.  Large libraries need a few more days
to allow the item to be picked and routed to the ILL department from
their branches.  Request in this queue should be reviewed and chased if
it shows up in this queue.
 
 
Things to remember:
-    When a request is in the ?Will Supply? queue the ?clock? is turned
off.  These requests will NOT expire after 5 days and move on to the
next lender.*
-    Request displayed in the ?Will Supply > 4 days? queue will also be
displayed in the ?Will Supply? queue. Request displayed in the ?Will
Supply > 2 weeks? queue will be displayed in the ?Will Supply > 4 days?
and the ?Will Supply? queue.
-    All requests will be displayed in all ?Will Supply? queues
regardless of the origin. A request is a request no matter where it came
from. WCRS lending request will be displayed along with Navigator
request.
-    If you are a low volume lender OCLC can send you an email when a
request arrives in your will supply queue. 
 
 
*There are libraries that do not have a Z39.50 server. These libraries
will not automatically answer will supply. Instead the request will stay
in the ?New Requests? queue. These requests will need to be printed on
the picklist, pulled and then if found shipped.  If not found on the
shelf answer ?Non Supply?
 
Best regards,
Your WorldCat Navigator Implementation Team
 
-----Original Message-----
From: illnavigator-bounces at lists.tsl.state.tx.us
[mailto:illnavigator-bounces at lists.tsl.state.tx.us] On Behalf Of Sally
Quiroz
Sent: Tuesday, April 12, 2011 7:01 PM
To: illnavigator at lists.tsl.state.tx.us; library at sangertexas.org
Subject: Re: [Illnavigator] two new work queue categories
 
These two categories are for lending requests routed to your library
from WorldCat Resource Sharing from libraries outside of the Texas
Navigator group.  These may be Texas libraries that are not part of
Navigator or out of state libraries.
 
 
It is my understanding that this function has not yet been turned on but
may be in the near future.
 
 
Sally
 
Sally Quiroz
ILL Librarian
Lubbock Public Library
1306 9th St.
Lubbock, TX   79401
 
Phone: 806-775-2832
Fax:  806-775-2856
>>>  04/12/11 5:11 PM >>>
What is the procedure for using these new categories?
 
~Vicky
 
Victoria Elieson
Library Director
Sanger Public Library
501 Bolivar St.
Sanger TX 76266
940-458-3257
 
> Send Illnavigator mailing list submissions to
>     illnavigator at lists.tsl.state.tx.us
> 
> To subscribe or unsubscribe via the World Wide Web, visit
>     https://lists.tsl.state.tx.us/mailman/listinfo/illnavigator
> or, via email, send a message with subject or body 'help' to
>     illnavigator-request at lists.tsl.state.tx.us
> 
> You ca
n reach the person managing the l> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of Illnavigator digest..."
> 
> 
> Today's Topics:
> 
>    1. [Illpilot] FW: New will supply work queue categories
>       (Susan Bennett)
>    2. [Illpilot] Texas ILL Service - Reminder to use check-in
>       action in    NRE staff interface (WorldCat Navigator IM)
>    3. Re: [Illpilot] Texas ILL Service - Reminder to use check-in
>       action in NRE staff interface (Sally Quiroz)
>    4. Address Change (Susan Bennett)
> 
> 
> ----------------------------------------------------------------------
> 
> Message: 1
> Date: Mon, 4 Apr 2011 11:59:30 -0500
> From: "Susan Bennett" 
> Subject: [Illpilot] FW: New will supply work queue categories
> To: ,    
> Message-ID:
>    
<74F440BE5406B44DA9FA6DB49232015203257A5A at Exchange01.win2k.tsl.state.tx.us>
> 
> Content-Type: text/plain; charset="us-ascii"
> 
> 
> 
> 
> 
> From: Kuckelheim,Jimmy [mailto:kuckelhj at oclc.org]
> Sent: Monday, April 04, 2011 10:43 AM
> To: Susan Bennett; Kate.Cordts at sanantonio.gov; Miller,Tom
> Cc: Horton,Ralph
> Subject: FW: New will supply work queue categories
> 
> 
> 
> Hi Sue,
> 
> 
> 
> Could you please forward this to the ILL listservs?
> 
> 
> 
> Thanks,
> 
> Jimmy
> 
> 
> 
> From: Horton,Ralph
> Sent: Monday, April 04, 2011 10:46 AM
> To: Miller,Tom; Kuckelheim,Jimmy
> Subject: New will supply work queue categories
> 
> 
> 
> Hi,
> 
> 
> 
> This morning two new work queue categories were added to the lender's
> work queue for Texas.
> 
> 
> 
> 1.  Will Supply > 4 days
> 
> 2.  Will Supply > 2 weeks
> 
> 
> 
> This is the number of request that were answered "Will Supply" but
have
> not been shipped. 4 days is the normal turnaround time for most
> libraries.
> 
> 
> 
> You may want to post this description to the Texas list.
> 
> 
> 
> 
> 
> 
> 
> Thanks,
> 
> Ralph
> 
> -------------- next part --------------
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>
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> 
> ------------------------------
> 
> Message: 2
> Date: Wed, 6 Apr 2011 11:05:15 -0400
> From: "WorldCat Navigator IM" 
> Subject: [Illpilot] Texas ILL Service - Reminder to use check-in
>     action in    NRE staff interface
> To: ,    
> Cc: Kate Cordts 
> Message-ID:
>    
<39E63556A3C6764986B4115AED9C5D5C075CF241 at OAEXCH3SERVER.oa.oclc.org>
> Content-Type: text/plain;    charset="us-ascii"
> 
> Hello Texas Libraries,
> 
> A gentle reminder: Please remember to always check in items returned
> from borrowers.  This action completes the request on both sides
> (lending and borrowing). Borrowers are reporting that items are in the
> "Return" category of the work queue for weeks after they ship the item
> back to the lender.  We have found that some lenders are just
completing
> the request instead of performing the "check-in" action.
> 
> A review of what the "check-in" action does:
> - completes the requests on both ends (lender and borrower)
> - sends a "check-in indication" to the borrower so they know the
lender
> has received the item
> - check-in action allows turnaround time stats to be calculated.
> - if you are using circ interop, NRE will check in the item on your
ILS
> 
> Best regards,
> Your WorldCat Navigator Implementation Team
> 
> 
> 
> ------------------------------
> 
> Message: 3
> Date: Wed, 06 Apr 2011 11:40:05 -0500
> From: "Sally Quiroz" 
> Subject: Re: [Illpilot] Texas ILL Service - Reminder to use check-in
>     action in NRE staff interface
> To: ,,
>     
> Cc: Kate.Cordts at sanantonio.gov
> Message-ID: <4D9C51150200007
300057A22 at mail.ci.lubbock.tx.u> status count towards the patrons limit and may prevent patrons from
having
> access to ILL if updates are not correctly completed in a timely
fashion.
> 
> Sally
> 
> 
> 
> Sally Quiroz
> ILL Librarian
> Lubbock Public Library
> 1306 9th St.
> Lubbock, TX   79401
> 
> Phone: 806-775-2832
> Fax:  806-775-2856
>>>> "WorldCat Navigator IM"  04/06/11 10:07 AM >>>
> Hello Texas Libraries,
> 
> A gentle reminder: Please remember to always check in items returned
> from borrowers.  This action completes the request on both sides
> (lending and borrowing). Borrowers are reporting that items are in the
> "Return" category of the work queue for weeks after they ship the item
> back to the lender.  We have found that some lenders are just
completing
> the request instead of performing the "check-in" action.
> 
> A review of what the "check-in" action does:
> - completes the requests on both ends (lender and borrower)
> - sends a "check-in indication" to the borrower so they know the
lender
> has received the item
> - check-in action allows turnaround time stats to be calculated.
> - if you are using circ interop, NRE will check in the item on your
ILS
> 
> Best regards,
> Your WorldCat Navigator Implementation Team
> 
> _______________________________________________
> Illpilot mailing list
> Illpilot at lists.tsl.state.tx.us
> https://lists.tsl.state.tx.us/mailman/listinfo/illpilot
> 
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL:
>
http://lists.tsl.state.tx.us/pipermail/illnavigator/attachments/20110406/15a521b1/attachment-0001.html
> 
> ------------------------------
> 
> Message: 4
> Date: Tue, 12 Apr 2011 15:49:25 -0500
> From: "Susan Bennett" 
> Subject: [Illnavigator] Address Change
> To: 
> Message-ID:
>    
<74F440BE5406B44DA9FA6DB492320152032A79E0 at Exchange01.win2k.tsl.state.tx.us>
> 
> Content-Type: text/plain; charset="us-ascii"
> 
> 
> The address for the ILL pilot group for Navigator has changed to
> illnavigator at lists.tsl.state.tx.us  Please be sure to update your
> address books.
> 
> As a reminder, this lists can be used for tips, questions, problems,
> comments and suggestions that you all may have using the Navigator
> program.  Please feel free to post to the list.
> 
> Thanks, Sue
> 
> 
> 
> 
> *************************************
>  <>
> 
> 
>  <>
> -------------- next part --------------
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>
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>
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> 
> ------------------------------
> 
> _______________________________________________
> Illnavigator mailing list
> Illnavigator at lists.tsl.state.tx.us
> https://lists.tsl.state.tx.us/mailman/listinfo/illnavigator
> 
> 
> End of Illnavigator Digest, Vol 16, Issue 5
> *******************************************
> 
 
 
_______________________________________________
Illnavigator mailing list
Illnavigator at lists.tsl.state.tx.us
https://lists.tsl.state.tx.us/mailman/listinfo/illnavigator
 
 
_______________________________________________
Illnavigator mailing list
Illnavigator at lists.tsl.state.tx.us
https://lists.tsl.state.tx.us/mailman/listinfo/illnavigator
 



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From mmorse at mckinneytexas.org  Wed Apr 27 11:26:06 2011
From: mmorse at mckinneytexas.org (Mignon Morse)
Date: Wed, 27 Apr 2011 11:26:06 -0500
Subject: [Illnavigator] Interlibrary loan policies
Message-ID: <58C2C62C33D0C44698AEC909095868DCE77D82@MCKMAIL2.ds.mckinneytexas.org>

I am going to update our interlibrary loan policy.   Would a few of you
share your policies with me?  I am particularly interested in how many
free copies you do for patrons and if you charge the patron postage and
if so, at what point do you pass along the costs?

 

Thank you,

 

Mignon

 

Mignon Morse

Collection Management Librarian

McKinney Public Library System

101 East Hunt Street

McKinney, Texas 75069

972-547-7373

 



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